Terms and Conditions

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WE STAND BEHIND THE PRODUCTS WE SELL. ALL OUR MERCHANDISE IS BRAND NEW IN THE ORIGINAL MANUFACTURER'S PACKAGING AND COMES WITH THE MANUFACTURER'S WARRANTY, UNLESS OTHERWISE POSTED. CUSTOMERS ARE RESPONSIBLE FOR SHIPPING CHARGES. ITEMS WITH FREE SHIPPING ARE OFFERED FOR EASE AND CONVENIENCE AND HAVE A SHIPPING CHARGE IMPUTED INTO THE TOTAL COST. ALL PRICE AND PAYMENTS MUST BE IN US CURRENCY. PLEASE UNDERSTAND THAT ALL SALES ARE FINAL.

DEFECTIVE RETURNS

IF YOU RECEIVE AN ITEM THAT IS DAMAGED OR DEFECTIVE, PLEASE CONTACT US IMMEDIATELY. DEFECTIVE RETURNS WILL BE ACCEPTED FOR EXCHANGE OR REPAIR, AT OUR DISCRETION, WITHIN 60 DAYS FROM THE DATE OF PURCHASE. IF THERE IS NO EXCHANGE OR REPAIR WE HAVE THE RIGHT TO IMPOSE 10 - 20% RESTOCKING FEE, BASED ON THE CONDITION OF THE ITEM RETURNED. NO REFUNDS OR CREDIT WILL BE GRANTED AFTER 14 DAYS. THE TERMS OF THE MANUFACTURER'S WARRANTY WILL STILL APPLY - PLEASE CONTACT THE MANUFACTURER DIRECTLY FOR WARRANTY INFORMATION.

A PRODUCT MUST BE DIAGNOSED "DEFECTIVE" BY A MEMBER OF THE SUPPORT STAFF OF 529HEMP BEFORE WE CAN ACCEPT IT AS A DEFECTIVE RETURN. IF AN ITEM IS CLAIMED TO BE DEFECTIVE AND AFTER TESTING IS FOUND NOT TO BE DEFECTIVE, YOUR REFUND WILL BE REDUCED BY THE ACTUAL SHIPPING COSTS WE INCURRED AND A RESTOCK FEE OF 20-35%, BASED ON THE CONDITION OF THE ITEM RETURNED.

PLEASE SAVE ALL PACKAGING MATERIALS UNTIL YOU ARE CONFIDENT THAT YOUR ITEM IS NOT DEFECTIVE. MANY OF OUR MANUFACTURERS REQUIRE THE ORIGINAL PACKAGING WHEN SENDING AN ITEM BACK. ITEMS WITHOUT ORIGINAL PACKAGING MAY BE SUBJECT TO A RESTOCK FEE OR POSSIBLE REJECTION OF CREDIT.  YOU ARE RESPONSIBLE FOR PROPERLY AND SECURELY PACKING THE RETURNED ITEM TO AVOID ANY DAMAGE.

LIMITED RETURN POLICY ITEMS

SOME ITEMS WE OFFER ARE SOLD WITH A LIMITED RETURN POLICY.  THESE ITEMS INCLUDE, BUT ARE NOT LIMITED TO, SPECIAL OR CUSTOM ORDER ITEMS, HEMP FLOWER, AND  PRODUCTS WHERE RETURNS ARE RESTRICTED DUE TO HEALTH, SANITATION AND SAFETY GUIDELINES AS WELL AS ITEMS THAT ARE WORN, INSERTED OR USED FOR HEALTH PURPOSES. 

UNDELIVERABLE, UNAUTHORIZED OR REFUSED RETURNS

529HEMP WILL NOT ACCEPT UNAUTHORIZED RETURNS OR EXCHANGES. PACKAGES WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED UPON RETURN TO OUR STORE. 529HEMP WILL IMPOSE A MINIMUM OF 20% AND UP TO A 35% RESTOCKING FEE PLUS ANY APPLICABLE SHIPPING AND HANDLING CHARGES FOR REFUSED OR UNDELIVERABLE SHIPMENTS. ADDITIONAL CHARGES MAY APPLY IF THE MERCHANDISE IS NOT RETURNED IN 100% COMPLETE CONDITION IN THE ORIGINAL, UNOPENED PACKAGING.
THE QUICKEST WAY FOR US TO HANDLE A RETURN IS FOR YOU TO ACCEPT DELIVERY AND THEN CONTACT US ABOUT SENDING THE ITEM BACK. WHEN YOU FOLLOW THIS PROCEDURE WE CAN CREDIT YOUR ACCOUNT IN A FEW DAYS. IF YOU REFUSE SHIPMENT THE PRODUCT GOES BACK TO THE DELIVERY COMPANY AND MIGHT NOT GET BACK TO US FOR 2 OR 3 WEEKS. WE CANNOT PROCESS YOUR RETURN UNTIL WE RECEIVE AND INSPECT THE PRODUCT.

RETURN INSTRUCTIONS

PLEASE CALL (443) 739-4595 TO OBTAIN A RETURN AUTHORIZATION (RA) NUMBER BEFORE SHIPPING YOUR PRODUCT. NO RETURNS OF ANY TYPE WILL BE ACCEPTED WITHOUT A RA NUMBER. RA NUMBERS ARE VALID FOR 14 BUSINESS DAYS AFTER ISSUE AND MUST BE RECEIVED IN OUR WAREHOUSE WITHIN 30 DAYS FROM THE DATE OF THE INVOICE.

WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES. WE STRONGLY RECOMMEND THAT YOU FULLY INSURE YOUR RETURN SHIPMENT IN CASE IT IS LOST OR DAMAGED AND USE A CARRIER THAT CAN PROVIDE YOU WITH PROOF OF DELIVERY FOR YOUR PROTECTION. ALL AUTHORIZED RETURNS MUST INCLUDE A SHIPMENT TRACKING NUMBER. ONCE THE RETURN IS PROCESSED AND APPROVED, A CREDIT TO YOUR ACCOUNT OR ISSUANCE OF A CHECK MAY TAKE UP TO 14 BUSINESS DAYS.

ANY RETURNS MUST BE 100% COMPLETE IN ORIGINAL, UNOPENED PACKAGING AND IN RE-SALEABLE CONDITION, WITH ALL PACKAGING, MANUALS, CABLES, REGISTRATION CARDS, ACCESSORIES AND UPC LABEL AND/OR UNBROKEN SEAL. WE RESERVE THE RIGHT TO CHARGE UP TO A 35% RESTOCK FEE OR REFUSE A RETURN ON ANY PRODUCT THAT DOES NOT MEET THESE REQUIREMENTS.  ALL RETURNS MUST ALSO BE PACKED IN AN OUTER SHIPPING CARTON WITH THE RA WRITTEN ON THE SHIPPING LABEL.  PLEASE DO NOT WRITE ANYTHING ON THE OUTER BOX – ONLY ON THE LABEL.